Reliable. Affordable. Transparent

At CityHealth Urgent Care, we’re proud to offer affordable, world-class urgent and primary care. 

That’s why we offer fair, reliable, and transparent pricing. Whether you have insurance coverage or are paying out of pocket, our billing department will handle the details so you can focus on getting better. 

Read Understanding Your Insurance to understand how networks, co-pay, and deductibles work. 

Search our list of affiliated Insurance Companies to see if you’re covered.


Understanding Your Benefits


A deductible is an amount you must pay out of pocket before your health insurance begins to contribute to your medical expenses. 

Deductible levels​ are calculated annually and start over at the beginning of each year.

Example: If you have a deductible​ of $1,500, you’ll pay 100% of your medical bills (including prescriptions) until you get to $1,500.

After $1,500, your insurance provider will begin to cover costs for the remainder of the year. Depending on your plan, they may cover 100% of your remaining costs, or a portion or percentage through co-pays or coinsurance. 

At the end of the year, your deductible resets to $1,500, and you start over.


Coinsurance is when you and your insurance provider share the cost of your medical treatment. Once your deductible has been reached, you will only be responsible for a percentage of your medical costs, and your insurance provider covers the rest.

Example: You have an insurance plan with 70% coinsurance and a $1,500 deductible. Once you have reached your $1,500 deductible level, the insurance company will pay 70% of your medical bill, leaving you to pay the remaining 30%. 

So if the cost of treatment is $100, your insurance company will pay 70% (in this case, $70), and you will only pay 30% (in this case, $30).


A copay is when you pay a fixed price for a covered healthcare service, and your insurance company covers the rest. The amount varies based on your insurance provider and level of coverage.

Example: If your copay for a doctor’s visit is $20, then you will only pay $20 for your appointment, even if the cost of the visit is regularly $150.

Out-of-Network or In-Network

In-Network healthcare providers have a contract with your insurance company. Providers will usually charge members a lower rate, and your insurance company will help cover the costs of seeing in-network healthcare providers once you have reached your deductible. 

Out-of-Network (OON) healthcare providers do not have a contract with your insurance company, meaning you’ll usually pay more to see an out-of-network provider. In some cases, your insurance company may not cover any care you receive from an OON provider.

You’ve Got Options

We accept cash, debit, and all major credit cards.
Or, pay with your Health Savings Account (HSA) card. 

No Insurance?
No Problem.

Our pricing structure is reliable, transparent, and affordable. 

Base visit rates are listed below, and the cost of treatment options will always be discussed with you beforehand. No hidden fees or surprise bills.

Our Pricing

New Patient

$ 175

If you have never been to any CityHealth location before.

Established patient

$ 150

If you have already been to a CityHealth location and we have your information on file.


$ 110

If your CityHealth clinician has asked you to return later to follow up on your previous visit.

telemedicine visit

$ 129

The same low fee for both new and established CityHealth patients.


At CityHealth, we work with more insurance providers than most urgent care centers to make world-class health care as accessible as possible.

See our list of Affiliated Insurance Providers to find out if CityHealth works with your insurance company.

Visits range from $110 to $175, depending on whether you’re a new, returning, or virtual patient.

The cost of additional treatments, such as sutures or crutches, varies depending on the device or procedure. Our pricing structure is transparent and affordable, and the price is always discussed with you before treatment. No surprises.

Your co-pay will depend on your insurance plan and provider.

Contact the Member Services department of your insurance company to determine what they cover and what your co-pay is. You can usually find the phone number for member services on the back of your insurance card, or on the insurance company’s website (remember to have your card number ready when you call).

If you have concerns about your co-pay, we’re happy to check for you when you come in.

For your convenience, all of our clinics accept cash, debit, or credit cards. We also accept Health Savings Account (HSA) cards, as well. 

If you have insurance, we will bill your insurance company directly, typically within 72 hours of your visit. Your insurance company will then send you a document called an Explanation of Benefits (or EOB), which explains what portion of the bill they will pay, and how much you will pay. Remember, an EOB is not the same as your bill.

City Health will send you your bill by mail or email. You can pay your bill online through our secure payment portal or in person at your nearest CityHealth clinic.

We accept Alameda Alliance PCP Network Plan. 

We do not accept CHCN or CFMG Alameda Alliance plans. 

Still have questions?
Reach out.

Monday – Friday
9:30 AM to 5:00 PM Pacific



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